Mr.Play is a Casino and Betting website that has been around for a few years. The design is quite good and intuitive so the first impression here is very positive. Mr.Play offers bonuses that differ depending on your country of residence but the average one gives you €100 on sports and €200 on casino which is quite good. Customer service here wasn’t the best though, with limited open hours and long response times. Mr.Play offers quite a wide array of sports to bet on which is good, and when it comes to casino games the range is good too. All in all, Mr.Play can be worth checking out.
Most top-tier bookies give measured bonuses to attract new players, though it’s not too big of a bonus that would catch anyone by surprise. So too is the case with Mr.Play. Here, you will get a 100% deposit match for up to $100. The math goes as follows: If you deposit $100, you will get an additional $100 for betting on the sports selection. This is more than enough to captivate players’ attention, though it’s nothing special compared to what online casinos have on offer. There are also terms and conditions that you must meet if you are to release the bonus, so you may not immediately be able to withdraw your bonus money.
The betting margin is a bit higher than the industry average. It’s set at 7.68%, 0.68% higher than the average. This means that Mr.Play will keep a somewhat greater portion of the players’ winnings than what’s considered the norm. The bonus isn’t big enough to offset the relatively high betting margin, unfortunately. Mr.Play would do well to lower the betting margin, and this might serve to attract more new players than the current setting.
The good news is that there are many different sports and events from all around the world that you can bet on at Mr.Play. There are dozens of them, and many of them are quite popular among the player base. There are also several esports to bet on. Both sports betting and esports betting fans should be delighted to have the opportunity to place bets at Mr.Play. If you want to learn more about the particular available sports and esports, then be sure to scroll down and check the appropriate section of this review yourself.
Mr.Play is a licensed and legitimate online sports bookie. Any licensing authority worth it’s salt will give the online bookie a command to promote responsible gambling. As you know, there are some people that unfortunately become addicted to the thrills of sports betting and gambling. The good news is that Mr.Play features several useful resources that players can use in such instances. You can enter self-exclusion for a period of no less than six months if this is something that you’d like to do to cool off. You can also get reality checks that will tell you exactly where you are in terms of your gambling habits and how much you’ve both spent and lost on the Mr.Play platform. You can place deposit and wager limits easily. This is what makes Mr.Play a legitimate online sports bookie, as it shows that it cares about the player base.
There aren’t too many deposit and withdrawal methods at Mr.Play. The main ones are available, such as Visa, MasterCard, and bank transfer. The payment process is simple and straightforward, regardless of if you’re making a deposit or a withdrawal. That being said, there is still room for improvement, especially in the number of available payment methods. Mr.Play would do well to introduce more new and popular payment methods.
There’s a verification process that every player must go through. Conveniently, you won’t have to verify your identity when making deposits or placing wagers. But you will have to verify your identity before making your first withdrawal. All you’ll need to do is provide a few documents that will act as proof of identity. This isn’t unusual, as the vast majority of online sportsbooks and casinos demand players to go through this process before they make their first withdrawals, as per regulations. The process is over in a matter of days once you’ve submitted the requested documents, and it’s usually over in less than 72 hours.
Customer service here is among the worst that we’ve had experience with. First, there’s the live chat which is available 24/7. This sounds great, but it’s anything but. We’ve had problems reaching customer service through live chat and it took a lot longer than what we’re accustomed to. The customer service team wasn’t very helpful with our problems. The agents suggested that we contact customer service through email so that we would get the answers we need. This is a bit unprofessional. Other sports bookies invest a lot in providing top-tier customer service for their players, and this shows how much they care for their players. So Mr.Play has a lot of work ahead of it in terms of hiring highly skilled customer service professionals that will get the job done promptly and effectively.
The only utility feature that we could find and use at Mr.Play is the early cashout. Now don’t get us wrong, this is a great feature as it enables players to withdraw their bets and their wins even before the game is over. This can save you a lot of money in the long run and gives greater flexibility to the user experience on the platform. However, we would like to see a live streaming platform at Mr.Play, as no such platform is available for now.
Most players enjoy placing bets while watching the events live, and this is somewhat of a serious flaw on behalf of Mr.Play. There’s no bet builder either.
All in all, Mr.Play has a lot of strengths, but it also has a few important disadvantages that many players won’t be able to get through. The bonus is solid and there are many different sports to bet on, but the high betting margin and the terrible customer support leave a lot to be desired. This doesn’t mean that Mr.Play is a bad online sports bookie. It has a lot to offer, but also a lot to improve on. For more information about Mr.Play, feel free to read the rest of our review below.
JurisdictionMalta, United Kingdom
Website Terms & Conditions
ProductsCasino, Live Casino, Virtual Sports
Mr.Play offer the following Bonus:
Upon the first deposit on Mr.Play, a 100% matched bonus will be available up to €100. Offer only applies to players who are residents of the United Kingdom, Norway, Finland, Germany, and Canada. In order to qualify for the free bet, the qualifying bet must be placed on odds of 2.00 or higher and settled within 14 days. In the case of multi or system bets, each selection should of at least 1.40.
Sport / Game Coverage
Mr.Play’s odds margins seem to be higher than average at around 7.68% at the moment of testing which means the bookmaker will keep more than the average bookmaker, per bet placed. The betting margin isn’t set too high, truthfully, but in a time when players can easily find the best bang for their buck and find the better betting margins elsewhere, the fact that the betting margin is higher than average at Mr.Play may very well put users off.
The sports and esports coverage is fine by any standards. There are events and sports from all around the globe and there is something for everyone here. For the full list of available sports and esports, scroll and read below.
There are many different tools and measures that are at the disposal of players that may have gambling-related problems. Remember, when the fun stops, it’s time to stop. Your best bet is to act early as soon as you notice any kind of symptoms related to overindulging in online sports betting or gambling.
The following limits can be imposed on an account:
- Deposits limits
- Time-based limits
- Timeout (cooldown)
- Self-Exclusion (a user can permanently prevent themselves from betting on the site)
- Reality Check
Deposit & Withdrawal
Deposits work fine here although there are quite a few payment methods available if compared to other bookmakers.
If you want to be able to withdraw the money you win on Mr.Play, you have to get your account verified. Once your account is verified, withdrawing is easy. The only bad thing is that withdrawals from Mr.Play seems be a bit slow at the moment of testing, so if you’re looking for a bookmaker with fast payouts Mr.Play may not be the best option for you.
1-3 business days if the account is verified for withdrawals. If not, it can take 3-4 days.
The onboarding process on Mr.Play is quite straightforward but also similar to many other bookmakers since it’s a two-step process.
The verification is not mandatory upon registration, but the documents can be requested once a withdrawal is initiated. Once verification documents are submitted, the verification can take up to 72 hours to be finished. The documents can also be uploaded directly into the user profile while logged in.
Valid ID and proof of address are mandatory for account verification, and Mr.Play reserves the right to also request proof of payment method such as, but not limited to bank account or credit card details.
When testing the customer service on Mr.Play the answering time of the live chat was slow and the operator asked us several times to send an email instead. Long story short, there’s definitely room for improvement in the field of customer service at Mr.Play. We hope that the company will hire more skilled technicians that will help players more effectively with their problems and answer all questions that may arise.
Get your winnings before the event you bet on ends
- Loyalty Program
Get points for your activity on Mr.Play
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