Arcanebet is one of the latest arrivals to the esports betting scene. The site has been operating since March 2017, with a soft launch around January. Since then, the site has been appreciated mainly for its great design.
But aesthetics aside, chances are that the players would rather know something a bit more practical about Arcanebet. So, where do we start?
Right from the top are the available bonuses. The main bonus that the players can look forward to claiming at Arcanebet is the welcome deposit match bonus. The deposit match is set at 100% up to $100. This makes Arcanebet a solid option for the players that want to be pampered with solid bonuses. There are certain terms and conditions that the player must meet before he or she is able to get the bonus released. For more information on the terms and conditions, scroll down to the appropriate section in this review.
Betting margins also hold great practical importance. It’s in the best interest of the players for the platform of their choice to feature as low of a betting margin as possible, as this will increase their profits. Well, Arcanebet offers average margins, which are set at 7.43%, which is ever-so-slightly on the wrong side of the industry average of 7%. Arcanebet is not the worst possible choice in terms of betting margins, but the fact is that there are better options than Arcanebet in this regard.
Arcanebet is designed to cater to esports fans. As such, all the most popular esports are available to bet on here including Dota 2, CSGO, LOL, and many other fan favorites. Traditional sports are available, with football, baseball, basketball, and more on tap. However, there is a lot of room for the introduction of other sports in the traditional sports section. So, if the player prefers to wager bets on traditional sports, and not on esports, then the player may want to consider other options.
The added benefit of using Arcanebet’s services is the fact that the platform also runs a successful online casino platform. All the popular gambling games are available here, including online slots, baccarat, blackjack, roulette, and others. Don’t forget to claim the deposit match bonus that’s reserved for the casino section, as well.
If you feel that you have problems with excessive gambling and decide you’d like to take a break, you can use one or more of the available tools at Arcanebet. At any point during your stay here, you can get statistics regarding your activity on the platform, including how much money you’ve deposited, won, lost, and how much time you’re spending on the platform as a daily average.
We would have liked to see several other measures that could be implemented at the players’ behest, but the current options are just enough to help some people fix their gambling-related problems. While the responsible gaming offering at Arcanebet is not world-class, we still have to commend its effort.
What we really don’t like about Arcanebet is the fact that there is a limit to the amount of money that you can withdraw in any given month from the platform. And this is not a big limit, mind you, as it’s set to about $100. If you go over this limit in any month, Arcanebet reserves the right to postpone your payouts for the following month.
So what happens if you score on a big parlay and take in a few thousand dollars? Will you need to wait for 2 years to go by before you can finally withdraw your money? This limit makes no sense and we hope that Arcanebet will do away with it as soon as possible.
As for the payment methods themselves, there is a variety of them, including the classic ones like credit and debit cards, as well as Skrill, Neteller, bank transfer, and others. There are also some unorthodox ones, such as Yandex, Moneta Ru, Qiwi Wallet, and others. Deposits are instant in most cases, and withdrawals may take a few days depending on what payment method you will select when making a withdrawal.
And it goes without saying that Arcanebet will have to verify your identity at some point during your stay. You won’t need to provide any documents initially as you create your own account at Arcanebet, but you may have to verify your identity for the platform before you make your first deposit or withdrawal.
This is how things go in the world of iGaming and verifying your identity is not at all unusual. Once you deposit the documents, the bookie may take a few days to verify them, after which point you will be free to make additional deposits and withdrawals with ease. For more information on the exact documents that Arcanebet may request for you to send, scroll down and find the appropriate section in this review.
There are only two options that you can use to contact customer service at Arcanebet, email and live chat. Both options will get the job done for you through expert agents that can answer all your questions promptly.
However, there are two things that we’re not crazy about when it comes to the customer service at Arcanebet. The first one is the lack of the phone contact support method, which is a fairly standard contact option and one that’s available with most other online sportsbooks. The second thing we don’t like is that the customer service team is not available 24/7. This means that you will only be able to contact customer service at Arcanebet during working hours.
Arcanebet has the potential to become one of the very best online sportsbooks, but there are a few things that bring the platform down. If you want to learn more about what it offers to the players, then you can read the rest of our in-depth review below.
Arcanebet offers the following Bonus:
Sport / Game Coverage
Arcanebet offer both traditional sports and esports for everyone interested in betting. Both products offer a good coverage of sports/games and events, so there's always something good to wager on. The margins are quite average at around 7.43%, compared to the 7% industry standard, but that meant that they could have been worse as well. The payout therefore comes in at 92.57%. For the lovers of some slots every now and then, an extensive casino and live casino list is also available.
While there are some basic measures that players can make use of when it comes to Arcanebet’s responsible gaming section, there is still lots of room for improvement in this regard. We would like to see a separate page where responsible gaming is promoted and a list of professional organizations to visit if you have problems with excessive gambling.
The following limits can be imposed on an account:
- Deposits limits
- Timeout (cooldown)
- Self-Exclusion (a user can permanently prevent themselves from betting on the site)
Deposit & Withdrawal
There are not that many options available on Arcanebet in terms of the payment options, but all of the main ones are in place and one should have no problem in finding the one that suits the purpose best. Withdrawal approval time takes up to 24 hours, but in most cases can happen even faster than that, according to support.
The onboarding process on Arcanebet is very smooth. One can just introduce the username, email address, password plus add the country and dirth date, after which the account is good to go.
Verification is not required for the registration, but Arcanebet reserves the right to request documentation for the purpose of identity verification prior to approval of any withdrawals from or even after registration. To verify the account, they require a valid proof of identification and residency on file. Once the right docs are sent over, it shoudn't take more that a few hours in order to complete the verifiation, although if those are submitted at night, they will be verified first thing in the morning.
With live chat and email contact options, Arcanebet does just enough to answer players’ complaints and questions regarding the platform. However, we would still like it if there was a dedicated phone support line that players could use in times of need. Also, working hours tend to seem sparse, especially if you need your questions answered on off-hours, which is particularly notable given esports’ global nature. Otherwise, customer service at Arcanebet is solid.
At the time of writing, there are no utility features available to the players at Arcanebet. None whatsoever. This is a big disadvantage for the platform as players are getting more and more used to being pampered with bet builders, live streams, and early cash-outs. So, it would be in Arcanebet’s best interest to start introducing utility features as soon as possible to attract a wider player base.
Get your winnings before the event you bet on ends