Betmaster is a young bookmaker that offers quite a few cool features, like fast registration using phone numbers, instant approval of withdrawals, dedicated phone apps, and more. Although the sports and markets offering is quite broad, and there is also a dedicated esports page, the actual number of sports and games might not be sufficient for some punters.
That being said, we’ll first begin our review by addressing the bonuses, which is one of the most important subjects regarding any online sports betting platform. The bonus at Betmaster is set at the $150 mark through a 100% deposit match. This means that if you deposit $150, you will be rewarded with an additional $150 of betting money. You can then use this money to place bets on the games and events that are available on the platform.
To round things off, you will also get a small $5 free bet every week, for the first four weeks after making your first deposit at Betmaster. This is not a lot, but it’s still enough to keep players engaged. A thing to note is that the bonuses all have a 10x rollover requirement that you must meet before you will get to release the bonus. So, if you get the maximum of $150, it means that you will need to wager the bonus over until you reach the $1,500 mark, which is a lot for many gamblers. But still, some bonus is better than no bonus at all.
The major sports and esports are covered at Betmaster, though there is definitely room for the addition of some other sports that aren’t available. In the esports betting section, you will be able to wager on League of Legends, CSGO, and Dota 2, while in the sports betting section, there is ice hockey, football, basketball, MMA, tennis, baseball, and more. To round things off, there’s even a casino section where you can play the most popular gambling games such as roulette, blackjack, and baccarat, among others. So, the offers and market coverage at Betmaster are good, though there is still some room for improvement.
The betting margins run from 7-8%, which is around the industry average. This is neither good nor bad when compared to what some other platforms offer.
In terms of responsible gambling, we must mention that Betmaster is licensed and regulated by the Curacao Gaming Authority, which doesn’t inspire a lot of confidence in terms of enforcing and encouraging responsible gaming. That being said, the only two tools that you can find regarding responsible gaming are self-exclusion and cooldown lists, and the 18+ sign on the front page of Betmaster. There is no mention of the many professional organizations that help people beat their gambling habits and there is no separate page that will promote responsible gaming. In a sense, this isn’t different from most other Curacao-licensed online sports bookies. We hope that this will change in the near future.
There are many popular payment methods that players can use at Betmaster, including traditional payment methods such as Visa, MasterCard, Skrill, Neteller, and others, and modern payment methods in the form of cryptocurrencies such as Etherium and Bitcoin. So, regardless of whether you favor traditional or modern payment methods, you will find yourself at home at Betmaster. The best part about the payment platform at Betmaster is that there are instant withdrawals no matter what particular payment method you will utilize for this purpose.
As for the limitations, you can only initiate a withdrawal from Betmaster once a day. If you wish to withdraw multiple times, then you will need to pay $5 for each additional time you wish to withdraw money. The withdrawal maximum limit is set at $4,000, which is enough to cover most players' needs. For a full list of all the available deposit and withdrawal methods that you can use at Betmaster, be sure to consult the appropriate section further down in this review.
One bad thing about the entire payment experience is that you will need to verify your account before making your first withdrawal at Betmaster. This is not a bad thing per se, as the vast majority of online sports bookies and casinos ask players to provide some personal documents and verify their identity before they’re allowed to make withdrawals. The bad thing is that you may need to wait up to 2 weeks. That’s 14 days, and given the fact that most online sports bookies complete the verification process in no more than 3 days, it feels like a long time. Though once you get through it, chances are that you won’t need to get through it again as long as you play at Betmaster.
There are only two ways to contact Betmaster's customer service department. You can either use the live chat option or the email contact form. Both contact methods are equally effective at providing you with the answers and solutions you need, but we would still like it even better if there was a phone contact option for players to use. The good news is that the customer support agents are very friendly and helpful, and they are quick to reply. We were connected to a customer support agent within a few minutes upon initializing the live chat option. Emails are typically answered in less than a day, as customer service is up and running around the clock at Betmaster.
Sadly, there are no utility features to speak of besides the native apps for iOS and Android devices. We’re not saying that the native apps are bad. On the contrary, they are very useful and will help you have a great mobile gaming experience. That being said, there are no live streaming features, no bet builders, and no early cash-outs. This is a major disadvantage and we hope that Betmaster will remedy it soon.
If you want to learn more details about what Betmaster has on offer for the players, then be sure to scroll down and read the rest of the review. Betmaster definitely has its fair share of strengths, but also a few disadvantages. Either way, you can do much worse when it comes to betting than Betmaster.
Betmaster offer the following Bonus:
Sport / Game Coverage
Betmaster covers all the main sports and esports, so there should be no problem in finding your favorite sport, tournament, or team unless you are looking into something specific, less popular sports or games, which might not be available. Margins for sports are right around 7-8%, which is good and right around the average throughout the industry. For esports the things are similar.
Betmaster is licensed in Curacao, so it's not a huge surprise that the Responsible Gambling topic is not treated with a high priority. No dedicated page can be found in the footer of the website, but only a generic section in the Client Agreement document, which states that self-exclusion and timeout are possible if you contact Betmaster. A +18 sign is also present in the footer of the website, but overall this section does not inspire too much confidence.
So Betmaster and pretty much everyone under the Curacao Gaming Authority umbrella have a lot of work to do in terms of upgrading and highlighting responsible gaming features and enforcement. There are a lot of tools that need to be introduced for the benefit of players that come and play at Betmaster. And we hope that Betmaster will take action when it comes to this major flaw and remedy it ASAP.
Deposit & Withdrawal
Betmaster covers most of the payment methods anyone might be interested in, like cards, most popular e-wallets, bank transfer, cryptocurrencies, and even Apple Pay, which would we a very easy to use and convenient feature for some players.
The onboarding process is really easy. There are two options: via phone or email. In any of those you just have to and the phone/email, a password, and you are good to go. Of course, the account details have to be completed afterward in the My Account section.
Verification is not mandatory upon registration, but the documents can be requested by the Security Department and according to Terms and Conditions, the verification can take up to 14 business days, which is a long time indeed.
The Live Chat support was really good and knowledgeable, which made for a good impression. They were not able to provide an average answer time for the emails though, so we expect it to be under 24 hours since support is 24/7. We must mention the fact that there is no phone support at Betmaster, though. This is unfortunate as there is a subset of players that would much rather use the phone contact option than any other option. Still, the live chat and the email support contact options do more than enough to make up for the lack of phone support.
Online sports bettors enjoy using utility features such as live streaming and bet builders. None of these very popular features are available at Betmaster. This means that there is lots of room for improvement in this section, as currently, the only utility feature that you can look forward to at Betmaster is a native app for iOS and Android mobile devices.
- Native app
iOS and Android