EnergyBet is a bookmaker and Casino owned and operated by Probe Investments Limited. They have their gambling licenses in Malta and UK and one of the biggest pros of EnergyBet is that they accept players from a vast amount of countries. There is live betting as well as live casino and the odds are actually quite good here with margins in the lower range. We really fancied the customer support of EnergyBet as well which stands out as very helpful and friendly. The welcome offer is really bad though and also quite hard to understand.
The welcome bonus is definitely the least appealing thing about EnergyBet. The platform does offer a welcome bonus, though it can’t be classified as “convenient” or “easy to use.” The terms and conditions regarding the welcome bonus are a convoluted mess. It takes even trained people time to understand how to use the EnergyBet bonus.
No matter the bonus size, it’s always more important to be able to claim the bonus easily and quickly but this is simply not possible at EnergyBet. We can only hope that there will be new bonuses with better terms and conditions that will be more accessible to the wider base of players.
On the other hand, the margins are quite good and this offsets the bad taste that the bonus terms and conditions leave in our mouths. The live odds betting margin is set at 5.5%, which is pretty good as compared to the industry average of 7%. The pre-game odds, on the other hand, are even lower than the live margins, but this is always the case so it’s not anything unusual. The pre-game odds are 4.37%, which is excellent.
Players that wish to maximize their chances to profit from the online sports betting experience ought to visit EnergyBet and make use of the great opportunity that the low betting margins provide for them. Truth be told, it’s quite difficult to find betting margins this good anywhere else on the internet.
The sports and esports coverage is subpar, though. As discussed in depth later in this review, the number of sports and esports available on the EnergyBet platform is lackluster. The main sports and esports are covered but there’s still a lack of variety in sports, esports, and events that can easily be remedied if EnergyBet invests a bit more in developing market coverage and covering new markets that the players could then bet on.
The main tools and measures for responsible gambling are available, but EnergyBet does nothing special in terms of providing players with all the help they need in battling problem gambling. The EnergyBet efforts can be classified as average.
You can use some of the tools that are available, such as the wager and deposit limits and self-exclusion lists. Just make sure to contact customer service and the agents will activate any measures that you want. There is still room for improvement, particularly when it comes to offering resources to bettors who think they have a problem with gambling addiction.
The fact that there is only a single free withdrawal that you can make per week at EnergyBet, somewhat mars the experience. Making multiple withdrawals per week has an added flat fee of $5 per withdrawal. This may not seem like a lot, and it isn’t, but this is still your money that you will be giving to the platform. It’s unacceptable that sports bookies are still charging these fees in 2021.
But the deposit and withdrawal experience is simple and straightforward enough not to merit any additional criticism. You just visit the cashier page, select your deposit or withdrawal method, write the sum of money that you wish to deposit or withdraw, and you’re good to go. The deposits are instant in the vast majority of cases and the withdrawals should be quick, too, as you will get the money transferred to your account in a few days tops.
Moreover, the payment process is well-protected with the utilization of the cutting-edge 128bit SSL encryption technology. This will protect all of your data and it will make it safe from prying eyes. The safety of transactions is crucially important, yet is an often overlooked part of the online sports bookie payment process and EnergyBet takes care of it properly.
And of course, players will be required to provide a few select identity verification documents that will act as proof of identity and address. That being said, the entire verification process will last no more than a few days at worst, should you provide all the required documents. After the verification is done, you’re free to make as many withdrawals as you’d like.
Customer service is excellent. The staff and support agents are all very friendly, without exception. All the players are treated as valued guests, and the staff gives answers to even the most plain of questions.
The important thing to note is that the customer service department is always quick and prompt to reply to customers. If you have any questions whatsoever, feel free to use one of the customer service contact methods and you will quickly get all the answers you need.
That said, the customer service experience is not available 24/7 and this is something of a disappointment. Luckily, the high level of professionalism of the customer service agents more than makes up for their unavailability during the rest of the day.
Cash-out is the only utility feature that’s available to players at the time of writing this review. We were kind of disappointed when we learned that there is no live streaming feature, as this one is very popular among players. The bet builder is also missing. The cash-out feature is certainly useful, but we still hope that EnergyBet finds the chance to add more tools to improve the user experience in the near future.
So, all in all, Energy Bet is a solid online sports betting platform where players can bet on a selection of different sports and get top-tier betting margins. But EnergyBet is not exactly without its fair share of faults and disadvantages. Either way, if you’re interested, be sure to read the rest of our review as you can find lots of important details about this platform below.