Guts is mainly a Casino but they offer both Poker and a Sportsbook as well. Running under the Betsson’s flag, it’s a very trustworthy operator. There are loads of casino games available from many various game providers so whether you are looking for Play’n’Go, NetEnt, Novomatic or any other slots, you will probably find them here.
While the deposit match bonus for the casino of up to $500 and 30 free spins is solid, there are no promotional offers whatsoever when it comes to the sports betting section. This is a serious flaw as the majority of online sportsbooks have some manner of promotion, even if it is no bigger than a single $10 free bet. The free bets give new customers a chance to see what the betting platform is all about and whether it’s worth committing a serious deposit.
Again, there are several other bonuses offers that the players can look forward to in the casino section, including a 10% live casino cashback every weekend, $100,000 tournament extravaganza bonuses, welcome bonuses of different shapes and sizes, and more. But, at the time of writing this review, there are no bonuses for the sports betting section whatsoever. We can only hope that this will change in the near future and that Guts will start introducing bonuses that will be available to sports bettors, as is the case with most other online sportsbooks.
Even though there aren’t any bonuses, there are still dozens of different sports and esports to place wagers on. This is one of the strongest aspects and features regarding Guts. Some of the sports that players can bet on are handball, golf, boxing, cricket, basketball, baseball, and many more. Likewise, the players can access the esports betting section where they can place wagers on Counter-Strike: Global Offensive, DOTA 2, League of Legends, Starcraft II, and other popular titles. There are many betting markets that you can look towards to enhance your sports betting experience at Guts. Long story short, there are many sports and betting markets available for the players to enjoy, and very few other online sports bookies have the ability to compete with what the Guts sports betting platform has to offer.
Responsible Gaming is very important for all the players that would like to enjoy online sports betting while keeping their sanity, so to speak. If you aren’t careful with how frequently you place wagers, then things may spiral out of control. There are preventive measures and resources that you can use at Guts, though there’s certainly still room for improvement in this sense. Your first step should be to take the self-assessment test to determine whether you show any symptoms of gambling addiction. If you believe you have a problem, then you can activate the cool off and self-exclusion measures available at Guts, or you can limit the deposits and wagers that you make on the platform. Lastly, you can contact one of the organizations that specialize in providing help to individuals with gambling problems. Contact Gamblers Anonymous or any other such organization and the professionals will help you deal with your gambling issues.
Payments aren’t a hassle in the way they are at other sites, with Guts payments being quick, fast, and safe. There are a number of payment methods that you can use for this purpose, including but not limited to Paysafecard, MasterCard, Visa, Sofort, Euteller, and others. There are credit cards, debit cards, electronic wallets, and other types of payment methods.
Deposits are all instant and free of charge. While withdrawals are instantly approved, you will still need to wait a couple of days for the money to make it to your account with most payment methods. If you use electronic wallets, the withdrawals will be instant, just like the deposits.
For the verification process, you will need to submit some documents that will act as proof of your ID, and you will also need to wait a few days. After your identity is verified, you will be able to make withdrawals easily if you have at least $10 or currency-equivalent on your Guts account.
The customer service is also outstanding. There are no less than 3 different contact methods, including live chat, email, and phone. Each of these contact methods are effective and will get the job done. We suggest that you go for a live chat if you want to get things done as quickly as possible, as you will be connected to a customer support agent in short order. Moreover, the customer service team is made up of highly trained professionals that are also courteous and friendly, willing to help you with whatever problem you may have with the Guts sports betting and casino platforms.
The utility features section could use some work, though. For now, we could only find the cashout option. What it means is that you can get a payout on your bet even before the match ends. Of course, you will get a commensurately smaller payout, but sometimes this can spell the difference between getting some money or losing your bet completely.
This feature isn’t exclusive to Guts though, as many sportsbooks use it. Regardless, we sure hope that Guts will implement new utility features like bet builder, live streaming, native mobile apps, and other standard features on other sites.
A thing to note is that Guts is only available to use by the people that reside in a handful of different countries. If you check the list of banned countries (which can be found at the end of this review), you will notice that there are more than 150 countries on the exclusion list. So, if you happen to reside in one of these excluded countries, tough luck. You won’t be able to use Guts.
But you may never know, it’s entirely possible that Guts will become available to use in other countries in the near future, as well.
Deposits and withdrawals
The deposit and withdrawal processes are a breeze to go through. The one thing that you need to have in mind here is that you may need to go through an identity verification process that may last a few days and will require the submission of some documents. Other than that, you will be able to enjoy quick deposits and withdrawals in a completely safe environment, with multiple payment methods available at all times.
Depositing on Guts is no problem whatsoever. There are plenty of common payment methods available.
Assuming that your account is fully verified, withdrawals from Guts are simple and fast. There is a minimum withdrawal amount of $10 (or similar in other currencies).
Withdrawals are generally approved the same day as you request them, and the time it takes to receive your funds once your withdrawal is approved depends on the payment method you chose. Credit cards take 1-3 banking days and the same for bank transfers, while e-wallets are received immediately.
As previously discussed, the entire customer service experience with Guts is top-notch. The customer support agents are always available, friendly, and helpful. They will help you with whatever kind of problem you may have on the Guts sports bookie and casino platforms.
All in all – superb customer service. Answered all questions in a good and timely manner, however, the support section of the website feels like it loads separately on another website and we think it could have been a bit more streamlined or, integrated, rather. Although you can live with that and the help you get is great.