Luckbox is one of the most innovative platforms in the industry of esports betting. It is a relatively new company, only founded in 2018, but it gathered a team of people experienced in the betting industry. The company is registered on the Isle of Man, which is a good choice for an esports betting company. The Isle of Man is quite strict with its regulations towards betting websites, which means bettors can feel comfortable here despite this being a newcomer to the scene.
The welcome bonus of no more than $100 is more than enough to get the fun started at Luckbox. To get this bonus, though, you will first need to make a deposit of $100 yourself, since the deposit bonus is actually a deposit match of 100%. There are the terms and conditions that the players must adhere to release the bonus, though. There are wagering requirements and time limits associated with this bonus, so make sure you read the terms and conditions for more information on how to claim the bonus. For more info, be sure to read the bonus section further down in our Luckbox review.
The betting margin is significantly higher than what’s considered to be average in the iGaming industry. The Luckbox betting margin is 9.41% while the average is 7%. You can see that Luckbox takes a big slice off of the players profits and this is never a good thing when it comes to attracting new players on the platform. It would be a lot better for everyone if Luckbox were to lower the betting margins to a more accessible level, and it would even suffice if this level were identical or even slightly higher than the industry average. At the current rate, we cannot wholeheartedly advise the players that are on the quest to make profits to use Luckbox for this purpose, as the betting margin is objectively very high.
The market coverage isn’t all that impressive, either. Of course, Luckbox is primarily an esports bookie, so some of the most popular esports are readily available to place wagers on. However, there is no trace of regular sports at Luckbox, unfortunately. And some very popular esports and games are noticeably missing from Luckbox’ offer as well. There’s definitely room for improvement in the market coverage section of Luckbox.
There are tools that the players can use in the incidence of problem gambling. You can self-exclude for a period of anywhere between a week and a full year, as different players will have different needs and preferences. It’s important to be able to activate these measures quickly in time of need, and this is where Luckbox excels. In any case, you can contact customer service and ask the agents to activate one or more of the available measures to help you get things right. Problem gambling can be a serious problem for many players, so it’s important to take it very seriously and react ASAP if you suspect that you’re overindulging in gambling. The betting and deposit limits are also very useful to prevent yourself from overextending your finances as you gamble at Luckbox.
You won’t have to pay any deposit or withdrawal fees at Luckbox no matter what deposit or withdrawal method you end up using. The deposits and withdrawals are simple and the process is very straightforward. Deposits are usually processed instantly, while the withdrawals may take a few days to get your withdrawals processed. There are also several deposit and withdrawal methods that you can use and most of them are widely popular and used frequently. So, we have no remarks about the Luckbox payment platform, none whatsoever. One can hope that the majority of sportsbooks will start introducing payment methods such as cryptocurrencies, but this is not something that’s set as a standard, and we can’t really put any blame on Luckbox for not featuring any cryptocurrencies at the time being.
You will need to verify your identity though before you make your first deposit. This is to be expected, as most online sports bookies will have the players go through this process before enabling them to withdraw money. You will need to provide identity verification documents, as well as proof of address. The Luckbox staff will then take care of the rest and will get the process done in a matter of days.
There is one major flaw in the customer service section and it’s the lack of a live chat contact option. The vast majority of sports bookies offer a dedicated live chat service to the players but not Luckbox. So, the only remaining option for Luckbox is the email support contact option, and the worst part about it is that the email replies aren’t as fast as they need to be. So, Luckbox needs to put in a lot more effort and funding into the customer service platform if it’s to rise to the top of the online sports bookies’ rankings.
Lastly, we have the utility features. The main and most important feature is readily available, this is the live streaming feature that the players can use for a wide variety of events from all around the world. Of course, it’s unreasonable to expect that Luckbox would cover all the events in the world that are available on its platform in terms of live streaming, as none of the online sports bookies is capable of doing this. But still, the live streaming feature at Luckbox is quite satisfactory.
On the other hand, there are no other significant utility features that the players can look forward to. The noticeable absence of the bet builder and the early cash-out features seems to dissuade many players to come and use Luckbox’ services. So, it would be a very smart move if Luckbox was to introduce these additional, yet highly functional features as soon as possible, so as to attract more players.
Luckbox definitely has its strengths that will captivate players’ attention, but the website and platform are not without their fair share of misses, as well. The welcome bonus is good, the markets covered need some work, and the customer service is next to appalling. That being said, we still think that many players will still get to have a fun experience at Luckbox once they create an account and they make their first deposit. For more in-depth information on all that Luckbox has to offer, be sure to read the rest of this review below, where we dissect the details about the sports bookie.
Luckbox offer the following Bonus:
Sport / Game Coverage
Around 9.41% on average, compared to around 7% on average as an industry-standard, which means Luckbox is quite an expensive bookmaker compared to many others. So, the betting margin at Luckbox could use a bit of a stimulus package with which it will be lowered to an acceptable level for the majority of players. This is not to say that the betting margin is unrealistically huge, as it’s still close to the industry average, albeit on the wrong end of the spectrum.
As mentioned in the introductory overview section of this article, the betting markets that are available at Luckbox are unimpressive. Sure, the most popular esports in the industry are readily available to place wagers on, but the fact is that there is still room for improvement and for the introduction of new and even more popular esports. For now, the players will have to get by with some of the available Luckbox sports, such as the ones down below.
Through the “Responsible Gambling” section on the Account section, multiple betting limits can be set:
- Deposits limits
- Betting limits
- Loss limits
- Self-Exclusion (a user can permanently prevent themselves from betting on the site)
Deposit & Withdrawal
At Luckbox there are plenty of payment methods available regardless of the country you are registering from. Also, there are no withdrawal fees, however, it's worth mentioning that the minimum deposit is $10, which is normal, while the minimum withdrawal is $20.
A withdrawal can take up to 3 days to process, which is quite long, keeping in mind that the actual transfer time applies on top of that, which depending on the payment method can be instant (in the case of some e-wallets) or take up to 5-7 banking days (in the case of credit card and bank transfers).
The registration process is simple and you go through it in a matter of minutes (seconds if you’ve got quick fingers), as there are only two sections to complete and everything is intuitively laid out. The flying pony on the loading screen deserves a separate mention.
Once you complete the initial registration you can deposit and play, however, as usual, you will need to go through KYC in order to be able to withdraw any money.
The KYC process at Luckbox requires you to send in the following two types of documents:
- Passport / Driver’s license / National ID card
- Utility Bill / Telephone bill / Lease / Rental agreement / Bank Account Statement
Also, worth to mention that the time it takes to verify the documents should not exceed 72 hours, which is quite usual compared to other bookmakers.
The email support is solid, though it isn’t available 24/7. The customer service team doesn’t work during the weekends. But the lack of live chat functionality is something that we can’t get over, unfortunately. Luckbox ought to add a live chat feature, as well as a phone contact feature so that the players will have easy, 24/7 access to the website’s customer support, as this is very important. For now, the email support feature does just fine and the players get their questions answered in 24 hours or less, on average.
AvailabilityDuring working hours
As of now, the main features available are:
- Live streaming for Esports
Enjoy watching the events live while you bet on them
Participate in the tournaments available and get your share
Esports news are now one click away
Keep in touch with the main updates about Luckbox