Parimatch is an old and reputable bookmaker, especially in Eastern Europe. Although they have a good product and great offering and odds, we were left with mixed feelings for the English version of the website which is intended to serve players from Europe and the rest of the world, as there are texts which still appear in Russian, so the Welcome Bonus terms are unclear. Customer Support, although with an industry-leading number of channels available, is quite poor and could satisfy our needs for very simple answers.
Now, the fact that the bonus section is written in Russian even once we select the English version of the site makes things unclear to us, particularly when it comes to the bonus section. Frankly, we’re at a loss to describe what the bonus offer at Parimatch is all about, which is a clear slip-up by Parimatch.
If the wording was in English as it should have been, then we would have no issues whatsoever reading through the bonus section and the terms and conditions and we would have told you all you need to know about making the most of the available bonus. Alas, it wasn’t that simple.
There is a bonus, though, this much is clear. In our estimation, we deduced that the bonus at Parimatch is set at a 100% match up to $25. If this is indeed the bonus as we’ve deemed it to be, then it’s a small bonus by any standards and most of the other online sportsbooks have bigger bonuses than this, some to a significant degree. But of course, we still can’t say for certain what the bonus is about and how big it is because of the aforementioned language barrier.
The market coverage and the betting margins are excellent, on the other hand. There are so many different sports, esports, casino games, and virtual sports to bet on that it can make your head spin.
And this is where we find out why Parimatch is so popular in Eastern Europe. The fact is that the bookie has highly competitive rates in terms of betting margins which are way below what the competition offers. Players can benefit from betting on events with these low betting margins and increase their chances of making big profits in this way.
As for the available sports and esports, there are football, basketball, baseball, MMA, boxing, golf, ice hockey, Dota 2, CSGO, League of Legends, and others. There are also casino games such as roulette, blackjack, and baccarat. This all means that Parimatch offers something for everyone and almost every single player will find something to enjoy with Parimatch. Even if real sports aren’t your thing, you can still wager bets on the so-called virtual sports, which are gaining more traction in iGaming circles.
Responsible gaming has unfortunately gone out the window with Parimatch, which makes sense given that the site is licensed by the Curacao Gaming Authority. The CGA doesn’t care much to impose strict regulations on its betting platforms and Parimatch doesn’t care about introducing a special responsible gaming page where players can educate themselves on the perils of excessive gambling.
The only thing that we could find that was remotely connected to responsible gaming is the 18+ logo, as well as the organization Gambling Therapy that specializes in providing help and support to gambling addicts. In this regard, there is a lot that Parimatch could do to improve, starting with the development of a separate responsible gaming page on the platform.
There aren’t all that many payment methods at Parimatch to note, but the most popular and most widely used options are available. You can use Visa, MasterCard, Neteller, and Skrill, among others, to make deposits and withdrawals at Parimatch. Though the withdrawal time is stated as 24 hours from initiating the transaction, we’ve found that it still depends on the particular payment methods that you will use to make a withdrawal.
The mandatory identity verification process gets initiated once you’re ready to make your first deposit or withdrawal at Parimatch. To go through the process successfully, you will need to deposit documents such as ID or passport and proof of address. That being said, once you’ve provided these documents, you can look forward to the entire process being over in less than 24 hours, which means that the Parimatch staff works speedily. Most other online bookies won’t complete the verification process in less than three days.
As for customer support, in theory, it sounds outstanding. There is live phone support for several different countries all across Eastern Europe and customer service is running 24/7. You can use phone, email, or live chat to contact the Parimatch customer service team. However, in practice, the customer service at Parimatch needs some more work.
For example, when we tried to contact customer service so that we could get answers to our bonus-related questions, we effectively hit a wall. The customer service team was slow to respond and we still didn’t get the answers we needed in the end. It could be the case that it’s a one-off incident of slow customer service, or it could be a much bigger problem.
There are a few notable utility features that you can use at Parimatch. For example, you can live stream some of the most popular sports and esports in the entire industry, with event coverage from all over the world. You can also do early cash-outs if you want to withdraw your wager early on and keep your winnings.
There are statistics and news that you can consult in order to learn about the latest developments in sports and esports. And, finally, there are the native apps for Android and iOS devices that you can use to have a great mobile gaming experience no matter where you are. The sole feature that we hope will be added to the Parimatch platform is a bet builder.
So, all in all, Parimatch has its strengths but also its weaknesses. We can’t get over the fact that the terms and conditions aren’t available in English, despite a dedicated English-language page existing on the platform. We couldn’t wrap our heads around the bonuses at Parimatch because of this reason alone. The betting market coverage and the competitive margins are some of the platform’s biggest strengths, though. So, for more information about Parimatch, be sure to consult the rest of our review below.
JurisdictionCuracao, Russia, Belarus, Kazakhstan, Cyprus
Website Terms & Conditions
ProductsCasino, Live Casino, Virtual Sports
Parimatch offer the following Bonus:
There seems to be a Welcome Bonus of 100% up to $25, but the terms and conditions are available in Russian, and to questions, if they are available in English as well, customer support was always asking to wait in order to clarify that, but in the end, we could not find them. So a bit confusing from the Welcome Bonus for EUR or USD standpoint, but for the rest of the currencies on the website the bonus seems to be in order.
Sport / Game Coverage
Parimatch is a very big name in Eastern Europe and they do offer good coverage when it comes to betting markets and sports. The margins are around 4-7%, depending on the league, which is very competitive and appealing to punters. Main Esports are also there to bet on, with all the big games available and margins standing at around the 6-7% mark.
The fact that Parimatch covers a big portion of the sports betting market means that players will have something to keep themselves occupied. For the full list of available sports and esports, be sure to scroll the page down below.
We were unable to find a Responsible Gambling section anywhere on Parimatch and this does not add confidence. Since Parimatch is licensed in Curacao, the requirements are not as strict as for some of the other jurisdictions. Only the GamblingTherapy and +18 logos are available in the footer.
Frankly, we’re quite disappointed by the vast majority of CGA-licensed online sports bookies, as well as by the Curacao Gaming Authority itself. It’s time somebody takes some action and holds the CGA accountable. Problem gambling is no joke and it can ruin someone’s life. Is it too much to ask for a separate page with information about responsible gaming and a few different tools that the players can use to manage their addiction?
Deposit & Withdrawal
Parimatch does not offer a huge number of payment methods, but the main and most used ones are available. Even though it may seem like there are limited options, we would still suggest that you don’t get too bothered by this. The fact of the matter is that the payment methods that are available at Parimatch are the ones that are most widely used by players from all over the world. Most players won’t even notice the difference with Parimatch, though do make sure your preferred method is available.
The onboarding process is one of the easiest we’ve seen in a while. All you have to do is to add your phone number, select the currency, and choose a password. Really easy and can be completed in seconds.
The account verification is not mandatory upon registration but can be initiated by Parimatch upon deposit or withdrawal. The usual set of documents is required: proof of ID, proof of address, and payment-related documents. All documents can be uploaded in the My Account section and should be processed within 24 hours, which is good.
What impresses at Parimatch is the fact that they offer phone support for Poland, Russia, Ukraine, Moldova, Belarus, Uzbekistan, Tadjikistan and all these are 24/7. Besides this, they offer Live Support via WhatsApp and Telegram, while the usual Live Chat and email are also present. This is really impressive, just too bad that our experience with the Live Chat support was not the best, as the answers were quite slow and each of our request had to be checked
There are several important and popular utility features at Parimatch. The fact that you can live stream events from all around the globe is more than enough for most players. Still, we hope that Parimatch will introduce a bet builder feature. It’s sorely missed.
The site offers the option to cashout a part of a user’s winnings before the event has ended
- Live streaming for sports and esports
Parimatch offers live streams of both sports and esports events
- Parimath offers apps on the following platforms:
iOS and Android
Esports news is now one click away